Terms of Service

These Terms of Service ("Terms") govern your use of the website wpservicelab.com and the WordPress development services provided by Individual Entrepreneur Dmitriy Gabdrakhmanov (IIN 021102550416), hereinafter referred to as "WPSERVICE LAB", "we", or "us".

1. Services

WPSERVICE LAB provides the following WordPress development services:

• WordPress bug fixes and error resolution
• Site migration (host-to-host, HTML to WordPress, domain transfers)
• Maintenance retainers (updates, backups, monitoring)
• Archive restoration from the Wayback Machine
• Speed optimization (Core Web Vitals)
• Expired domain content recovery

Detailed service descriptions and pricing are available on the Services page.

2. Orders and Quotes

All projects begin with a quote. You submit a request via the contact form, Telegram, Upwork, or email. We respond within one business day with a fixed price and delivery timeline. No work begins until you approve the scope and price in writing (email, Telegram message, or Upwork contract).

3. Payment

• Upwork clients: Payment through Upwork escrow. Funds are released when you approve the delivered work.
• Direct clients: Bank transfer or cryptocurrency. Payment terms (deposit, milestones, final) are agreed in the project brief before work starts.
• Maintenance retainers: Billed monthly in advance. The first month is prorated if starting mid-cycle.

All prices are in US Dollars (USD) unless otherwise agreed. Prices do not include third-party costs (hosting, domain renewals, premium plugins) unless explicitly stated.

4. Delivery and Revisions

Delivery timelines are estimates and start from the moment we receive all necessary access credentials and project details. Each service tier includes a specified number of revision rounds. Additional revisions beyond the included amount are billed at a rate agreed before the extra work begins.

For emergency bug fixes (site down, hacked), we aim for same-day response but do not guarantee specific resolution times, as each case is unique.

5. Refund Policy

• Before work starts: Full refund if you cancel before any work has begun.
• After work starts: Refund is proportional to the work not yet completed. Work already delivered (e.g., diagnosis, staging environment, partial fixes) is billed at the agreed rate.
• Upwork clients: Refunds follow Upwork's escrow dispute resolution process.
• Maintenance retainers: Refundable on a prorated basis for the unused portion of the billing cycle, minus work already performed.

If you are unsatisfied with the delivered work, contact us within 30 days. We will make reasonable efforts to address your concerns through the included revision rounds.

6. Your Responsibilities

• Provide accurate project details and access credentials.
• Respond to questions and approval requests in a timely manner.
• Maintain backups of your data before authorizing any work.
• Ensure you have the legal right to request work on the domain/site in question.
• Pay for services according to the agreed terms.

7. Limitation of Liability

WPSERVICE LAB is not liable for:

• Data loss resulting from work performed on sites without current backups (you are advised to maintain backups).
• Issues caused by third-party plugins, themes, or hosting providers after the project is delivered.
• Downtime or data loss on hosting providers we do not manage.
• Consequential, indirect, or incidental damages.

Our total liability for any project is limited to the amount paid for that specific project.

8. Intellectual Property

Upon full payment, all custom code, content, and configurations created for your project are transferred to you. We retain the right to display anonymized case studies and use generic techniques developed during your project in future work.

9. Confidentiality

We treat all client information as confidential. We do not share your data, domain names, or project details with third parties without your consent, except as required by law.

10. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, internet outages, hosting provider failures, or government actions.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Kazakhstan. For disputes arising from services ordered through a platform (e.g., Upwork), the platform's dispute resolution and arbitration process applies first. For direct clients, disputes will be resolved through good-faith negotiation first; if unresolved within 30 days, either party may pursue resolution in the courts of Petropavlovsk, North Kazakhstan Region, Kazakhstan.

12. Pricing and Changes

Prices listed on the website are for informational purposes and do not constitute a binding offer. A fixed price is agreed individually for each project after reviewing the scope. We reserve the right to update pricing at any time; ongoing projects are billed at the rate agreed at the start of the project.

13. Changes to Terms

We may update these Terms at any time. Changes take effect when posted on this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact Information

Service Provider: Individual Entrepreneur Dmitriy Gabdrakhmanov
IIN: 021102550416
Activity code: 62012 (Web development)
Tax regime: Special tax regime based on simplified declaration
Address: Petropavlovsk, Kosmonavtov St. 20, North Kazakhstan Region, Kazakhstan
Phone: +7 700 654 6221
Telegram: @wpservicelab
Email: hello@wpservicelab.com

Questions about these Terms? Contact us.